Privacy policy
Last updated: September 18, 2025
PC Games Vault operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PC Games Vault is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, billing and shipping addresses, phone number, and email address.
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Financial information including payment card details and transaction confirmations.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including items viewed, added to cart, wishlisted, purchased, returned, exchanged or cancelled.
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Communications with us including any customer service messages you send.
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Device information including browser type, IP address, and unique identifiers.
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Usage information including interactions with the Services and browsing behavior.
Personal Information Sources
We may collect personal information from:
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Directly from you when you create an account, place an order, or contact us.
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Automatically through cookies, pixels, and similar technologies when you browse the Services.
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Service providers that collect or process data on our behalf.
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Partners or third parties (for example, advertising or shipping partners).
How We Use Your Personal Information
We use your personal information to:
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Provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing returns/exchanges, maintaining your account, and customizing your shopping experience.
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Marketing and advertising, such as sending promotional communications and showing you personalized ads.
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Security and fraud prevention, including protecting your account and detecting unauthorized activity.
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Communicating with you, including responding to inquiries and providing customer support.
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Legal reasons, including complying with law, litigation, or enforcement of terms.
Cookies and Similar Technologies
We use cookies and similar technologies (such as pixels and tags) to operate and improve the Services.
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Essential cookies: Required for core functionality like shopping cart, checkout, and account login.
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Analytics cookies: Help us understand how customers use the site (e.g., Google Analytics).
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Marketing cookies: Used for advertising, retargeting, and measuring ad performance (e.g., Meta Pixel).
When you first visit our store, you’ll see a cookie banner giving you the choice to accept or decline non-essential cookies. You can change your cookie preferences at any time using the “Manage Preferences” link in the footer of our site.
For more details, you can also review our Cookie Policy (if applicable).
How We Disclose Personal Information
We may disclose your information:
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To Shopify and other service providers (IT, payment, analytics, fulfillment, shipping).
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To business and marketing partners (e.g., Shopify Ads, Meta, Google).
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When directed by you (e.g., social media login integrations).
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To our affiliates, in business transactions, or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process data from your interactions with our store along with its broader merchant network. For more details, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.
Children’s Data
We do not knowingly collect personal information of minors under the age of majority in your jurisdiction. If you believe a child has provided us data, please contact us to request deletion.
Security and Retention
We use reasonable safeguards but cannot guarantee absolute security. Retention of your personal information depends on business, legal, and operational needs.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access/Know what personal data we hold.
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Delete your personal data.
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Correct inaccurate personal data.
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Port your data to another provider.
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Manage communication preferences (unsubscribe from marketing emails).
You may exercise these rights by contacting us at the details below.
Complaints
You may contact us or your local data protection authority if you believe your privacy rights have been violated.
International Transfers
We may transfer your data outside your country of residence. Where required, we use recognized transfer mechanisms such as the EU Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, with the updated effective date.
Contact
For questions, requests, or complaints regarding your data or this Privacy Policy, you can reach us at: